Clear about the information we use.
This policy explains how personal information is handled when you visit the Montyzooma website, contact us or ask us about the platform. It is separate from any organisation-specific privacy information that applies when Montyzooma is used to deliver services.
1. Who we are
Montyzooma is a product and service provided by Hewhub Limited. For personal information collected through this website or through direct enquiries about Montyzooma, Hewhub Limited is the data controller.
You can contact us at hello@montyzooma.co.uk.
2. What information we collect
The information we receive depends on how you interact with us. It may include:
- your name, work email address, telephone number, organisation and role;
- information you choose to include in a demo request, enquiry or support message;
- technical information needed to operate and protect the website, such as IP address, browser information, date and time of access and security logs;
- correspondence and records relating to our response to your enquiry.
Please do not include sensitive personal or service-user information in a general website enquiry unless we have specifically asked you to provide it through an appropriate secure channel.
3. How and why we use it
| Purpose | Typical information | Legal basis |
|---|---|---|
| Responding to enquiries and arranging demonstrations | Contact details, organisation, role and enquiry details | Legitimate interests and, where relevant, steps taken at your request before entering a contract |
| Providing requested services and support | Account/contact details and correspondence | Contract and legitimate interests |
| Keeping the website secure and reliable | Technical and security information | Legitimate interests and legal obligations where applicable |
| Meeting legal, regulatory or accounting requirements | Relevant records and correspondence | Legal obligation |
We do not use information submitted through a demo or contact form for unrelated direct marketing unless you have separately chosen to receive those communications or another lawful basis applies.
4. Who we share information with
We may use trusted service providers to help us host, secure, maintain or communicate through the website and our business systems. They may process personal information only where needed to provide those services to us and subject to appropriate safeguards.
We may also disclose information where required by law, to protect legal rights or security, or in connection with a business restructuring or transfer where lawful.
We do not sell personal information.
5. How long we keep information
We keep personal information only for as long as it is reasonably needed for the purpose for which it was collected, including to respond to an enquiry, provide services, maintain appropriate business records and meet legal obligations. Retention periods vary according to the type of information and the reason we hold it.
6. Your data protection rights
Depending on the circumstances, UK data protection law gives you rights including access to your personal information, correction of inaccurate information, deletion, restriction, objection to certain processing and data portability. These rights do not apply in every situation. Where processing is based on consent, you can withdraw that consent at any time.
To exercise a right, contact hello@montyzooma.co.uk. We may need to verify your identity before acting on a request.
You also have the right to complain to the UK Information Commissioner’s Office (ICO) if you are unhappy with how your information has been handled.
7. Security and international transfers
We use technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse or disclosure. Where a service provider processes information outside the United Kingdom, we will use an appropriate lawful transfer mechanism where required.
8. Cookies and similar technologies
Our use of cookies and similar technologies is explained separately in our Cookie Policy.
9. Changes to this policy
We may update this policy as Montyzooma or the way we operate the website changes. The latest version will always be published on this page with the date it was last updated.
10. Contact us
Questions about this policy or how we handle personal information can be sent to hello@montyzooma.co.uk.